OCRMS - Info

Key Features of OCRMS

Easy reporting

File a complaint in just a few clicks with our intuitive interface.

Community engagement

Residents can comment and upvote complaints, helping you prioritize issues.

Mobile-friendly

Access our platform from any device for maximum convenience.

Precise location

Pinpoint the exact location of your complaint on an interactive map.

Custom Workflows

Create custom workflows to match your organization's processes.

Real-time Updates

Receive real-time updates on the status of your complaints.

Anonymous submissions

Submit complaints anonymously to protect your privacy.

Text message support

Send and receive text messages for easy communication.

Public comments

Allow public comments on complaints to gather community feedback.

Issue resolution

Track issue resolution and view detailed progress reports.

Feedback loops

Gather feedback on your complaint process to drive continuous improvement.

How OCRMS Works

Step 1: Submit a complaint - Residents file complaints through our user-friendly platform or by texting our dedicated phone number.
Step 2: Review and prioritize - Officials review and prioritize complaints based on severity, location, and resident input.
Step 3: Assign and resolve - Designated staff members are assigned to each complaint and work to resolve the issue as quickly as possible.
Step 4: Close and follow up - Once resolved, complaints are marked as closed. Residents can provide feedback on the resolution process to help drive improvements.

Benefits of OCRMS

Discover the advantages OCRMS brings to both users and organizations.

For Users

Easily submit complaints from any device through a user-friendly online form. Real-time complaint tracking ensures full transparency throughout the process.

For Organizations

Automated escalation handling and secure data management. Comprehensive reporting and analytics for informed decisions and customizable complaint categories.

File a complaint. Change the world.